One of Australia’s major defense contractors is tasked by the ADF with keeping certain critical storage technologies running for another several years ahead a full-scale hardware upgrade.

After struggling for several years to effectively manage the spares pool for this equipment they turned to Touchpoint for assistance. Over a period of several months of research into the underlying tape-based technology Touchpoint pin-pointed the problem and developed a new process for systematically screening out ‘non-compliant’ tape hardware. This in turn provides significant saving in man-hours and delays caused by inferior parts being in circulation.