A Professional Services company ordered a cable from a Tier 1 Reseller that was due to arrive in time to install additional storage for a critical project. Paperwork was in place, payment had been made and ETA confirmed. Two weeks later, the client was still waiting for delivery. Despite many phone calls and emails, the $300 cable was nowhere to be seen.
One phone call to Touchpoint, and the client had the cable within 24 hours. The reseller refunded the money and the client’s project was underway at last.