Customer Challenge:

We were approached by NAB who was experiencing major CPU performance issues with a key on-line banking platform running on 6 x Sun T5440 servers. This resulted in critical system outages during peak times and had a high level of impact on the bank’s customers. To address these problems required an urgent processor upgrade to boost performance and extend the working life of these systems while they awaited a full technology refresh (still 18 months away).

Touchpoint Solution:

​​As a first step we provided technical support to the customer to pull config reports from the existing environment. We then analysed these and identified what incremental options were possible and made a recommendation to NAB to increase the number of CPUs and the total available RAM in each server. We rapidly sourced, tested and quality assured the required components and delivered them to the site. We also engaged the OEM to ensure they had the local capability to pre-test and then install the upgrade. As part of the upgrade process the Sun engineers certified each of the components for addition to the existing support contract ensuring seamless ongoing support of the whole platform.

Key Outcomes:

The result was the required increase in CPU numbers and capacity and the required extension of the working life for these critical systems. Touchpoint provided a quick and cost-effective solution for NAB that restored online banking services – creating another very satisfied customer.


For more information about the Sun T5440 server, click here.

If this situation resonates with you – Touchpoint may be able to help. Give us a call today on 02 8424 3500 or visit our contact page.

To read more customer success stories, visit our Case Studies page.