Touchpoint was able to help Santos with an urgent requirement for Moxa ruggedised switches. Our solutions team identified a later model switch that was a suitable and readily available replacement for the original switches, which are no longer available. The equipment was delivered within 24 hours of receiving the order.
Customer Challenge:
Santos phoned our office with an urgent requirement. An unforeseen power surge had fried several Moxa layer 2 managed ruggedised switches at one of their mine sites in regional Queensland. Their initial searches indicated there was none of these available in the country.
Touchpoint Solution:
Our solutions team got to work and quickly identified a later model switch, part number EDS-508A-SS-SC-T, that was both a suitable replacement and readily available. We placed the equipment on hold and awaited customer approval to proceed with delivery. Once we had the green light, we moved quickly to expedite delivery to our warehouse so that the equipment was ready for pickup by the customer within 24 hours of receiving the order.
Summary:
At Touchpoint, we understand that time downtime costs money. We pride ourselves on our ability to act fast and deliver solutions quickly. Our extensive network of vendors and distributors, around Australia and around the world, allows us to source even hard-to-find products with ease. And our team of experts is always on hand to provide support and guidance every step of the way.
