Our reason for being is simple:
“To provide Totally Satisfying Customer Service to our customers”
Since the day we opened the door in 2009, it is through this lens that we continually re-evaluate what we do and how we do it.
The highest quality hardware, as quickly as possible, at the right price – certainly these are central to every solution Touchpoint delivers and are the reasons many customers purchase from us the first time.
More importantly though, we strive to deliver these wrapped in a level of customer service that raises the bar of what’s possible in the Australian IT industry. This is the reason why over 90% of our customers come back and buy from us again.
When we ask our customers for feedback the responses are similar – ‘you guys are great to deal with’, ‘your pro-active customer service makes it really easy for us’ and ‘we love how you follow up and make sure we’re completely happy’.
Our name, Touchpoint, symbolises our understanding that communication is everything, that the little things matter, and that the many interactions that occur between us and our customer – from first quote through to project completion – create the entire cumulative customer service experience. And we aim to make each of these interactions as positive and informative as possible.
These include (but are not limited to) the response to your first enquiry, solution design and quote, confirming your order, double-checking the delivery address, testing and quality assuring the equipment prior to delivery, providing a full set of test reports, and following up to ensure everything has arrived safely and in good order.
Totally Satisfying Customer Service – this is the Touchpoint difference.