Exadata Support Services

Touchpoint specialises in supporting customers with Oracle Exadata Database Machines to extend the working life of their critical systems well beyond the originally planned lifespan.

For customers that deploy Exadata systems we provide two key services:

Patching Plus

Global cybersecurity threat levels continue to increase as ‘bad actors’ become more sophisticated and deploy additional resources to vulnerability exploit development.

For Exadata users to maintain SOX/PCI/HIPAA/GDPR compliance and overall system security it is essential to have the most current Common Vulnerability & Exposures (CVEs) patches applied.

Our Patching Plus service includes the following features:

  1. Flexible Engagement Model – Single service or ongoing subscription models available
  2. Patch Level Analysis – a detailed report of current patch level exposure and a recommendation on patches to be applied
  3. Highly Experienced Personnel – our patching team averages over 10 years of patching experience
  4. 24 Hour Support – our ‘follow the sun’ global helpdesk ensures speedy response around the clock, as quick as 2 hours for SEV1 incidents

Exadata Database Machine Support

Gaining access to an improved support model means a greater level of freedom – the working life of the existing platforms are greatly extended and the time pressure to migrate to a new environment is significantly reduced.

Our Support services include the following features:

  1. Models supported – X2 through to X5
  2. Regular monthly or quarterly proactive system health checks
  3. 24×7 phone support delivered via a global ‘follow the sun’ help desk model
  4. Hardware Break-fix underpinned by 100% spare parts availability (nearest metro centre)
  5. Experienced field service technicians attending site with parts in hand
  6. 4 hours or NBD onsite response (customer’s preference)

We welcome the opportunity to understand how your environment is performing and explore how this Oracle Exadata support model can be tailored to best suit your needs.

Please get in touch via our contact form or by calling 02 8424 3500.

Submit Exadata Support Enquiry

  • We are a B2B sales organisation & do not sell to individual consumers.

Oracle Exadata End-of-Service Dates

Exadata appliance generation Last Ship Date (LSD) Effective end-of-support (EOS) date
Exadata Database Machine V1 October, 2009 October, 2014
Exadata Database Machine V2 October, 2010 October, 2015
Exadata Database Machine X2-2 September, 2012 September, 2017
Exadata Database Machine X2-8 November, 2012 November, 2017
Exadata Database Machine X3-2 February, 2014 February, 2019
Exadata Database Machine X3-8 December, 2014 December, 2019
Exadata Database Machine X4-2 March, 2015 March, 2020
Exadata Database Machine X4-8 October, 2015 October, 2020
Exadata Database Machine X5-2 July, 2016 July, 2021
Exadata Database Machine X5-8 March, 2016 March, 2021
Exadata Database Machine X6-2 November, 2017 November, 2022
Exadata Database Machine X6-8 November, 2017 November, 2022
Exadata Database Machine X7-2 June, 2019 June, 2024
Exadata Database Machine X7-8 June, 2019 June, 2024