The Touchpoint Team
Nick co-founded Touchpoint in 2009. Nick has over 20 years experience in the Australian IT industry and originally cut his teeth delivering support solutions for IBM and Sun Unix systems in the late 90s. Husband to Lana and dad to Will, Rafi and Abi, when not at his desk Nick can regularly be found coaching one of his kids’ footy teams or trying to finish his latest home renovation project.
Bill co-founded Touchpoint in 2009. Bill has over 20 years experience in the Australian IT industry selling just about anything that goes into or comes out of a large data centre. With great depth of experience on all types of legacy systems, from a micro server to a supercomputer, Bill can help you find the one you need or find a new home from the one you don’t. Married to Sarah and father to three girls – Daisy, Bella and Edie. Outside of the office Bill is usually found on the water chasing pelagics or crafting his next woodwork masterpiece in the workshop.
Ashley has been with Touchpoint since 2012 and heads up our Solutions Team. With many years experience working in both Sales & Technical roles across the industry there isn’t much that Ashley doesn’t know about all the latest server, storage and networking solutions available. When out of the office Ashley can be found eating in the latest restaurant, riding his motorbike or taking his two dogs – Frank and Stanley – for a run at the local park.
Abhushan is key member of the Touchpoint Solutions Team focused on building quotes, sourcing equipment and coordinating our global network of suppliers. His primary task is the regular provision of email updates and phone check-ins to ensure each of our customers know exactly what is happening with their order and ultimately has a truly satisfying customer service experience when buying hardware from Touchpoint. Abhushan has several years of experience in the Australian IT industry across the Telco and System Integrator sectors. In his spare time he enjoys a quick 10km run before flaking on the couch with a bowl of pasta and settling in to watch his favourite series on Netflix.
Key Accounts Specialist
Pedr is an Account Manager here at Touchpoint ensuring customers receive the high quality of customer service that we strongly believe sets us apart in this industry. Pedr built and sold his first computers while in university and has been assisting customers with their data centre and ‘hard to find’ IT needs for most of the 20+ years since. When he’s not logged onto his email it’s generally because he’s watching a live performance somewhere, hiking in some remote corner of the globe or 20m underwater. In the remainder of his time Pedr pursues his long term goal of ‘completing’ Netflix.
Customer Support Specialist
Faz is our dedicated Customer Service Specialist working closely with our Solutions Team. To this role he brings 10 years of experience assisting customers with enquiries and ensuring smooth solution delivery. Faz grew up in a theatre family, has been in several productions around Australia and still collaborates with his Dad to write scripts and produce short films. Outside of work he’s either playing sport or watching sport and when time allows, he’s slowly working towards his goal of owning every colour of Converse shoe ever made (over 60 at last count!).
Technical Services Manager
Jack is our Technical Services manager here at Touchpoint. He takes great care to ensure all equipment passes safely through our rigorous testing and QA processes. Jack has many years of experience in the IT industry including field engineering gigs for Fujitsu and Acer and has a strong passion for Data Centre hardware. When not carefully scrutinising a server Jack loves spending time with his kids Amelie and Dylan or finishing off his latest home improvement project.
Sonya takes excellent care of all things Finance here at Touchpoint and provides great operational support to the Sales and Solutions teams. To this role Sonya brings more than 30 years of commercial experience guiding the growth of a range of electrical, electronic, IT and heavy engineering businesses. In her spare time Sonya loves travelling and spending time with family and friends, in particular her great nieces Raniyah, Riaah and Rayaah. Every year, come rugby league season, Sonya transforms into a one-eyed, die-hard Parramatta fan. Go Parra!
Digital Marketing Manager
Tom oversees Touchpoint’s Digital Marketing ensuring we do a good job of helping new customers find us and understand how we can help them to buy, sell, rent or recycle their IT hardware. Tom brings a great range of skills to this role with a degree in Information Technology, and several years of experience in consulting and building websites that really connect with customers. When not bent over a laptop hammering out HTML code, Tom is typically found playing for his local cricket team or barracking for his beloved South Sydney Rabbitohs.
John is currently working as a Marketing Intern here at Touchpoint providing valuable assistance to the ongoing development of our website and overall marketing effort. After graduating high school in Norway, John spent six months packing frozen fish which inspired him to pack a bag and venture halfway across the world to study Business Management here in sunny Sydney. When not at his desk, John can be found at the coffee machine brewing his next cup. In his spare time John is an avid PC gamer specialising in open world environments such as GTA, Assassin’s Creed, Red Dead Redemption, Skyrim and, his latest obsession, Cyberpunk 2077.