The Touchpoint Team
Nick co-founded Touchpoint in 2009. Nick has over 20 years experience in the Australian IT industry and originally cut his teeth delivering support solutions for IBM and Sun Unix systems in the late 90s. When not at his desk Nick can regularly be found coaching one of his kids’ footy teams or trying to finish his latest home renovation project.
Bill co-founded Touchpoint in 2009. Bill has over 20 years experience in the Australian IT industry supplying just about anything that goes into or comes out of a large data centre. With great depth of experience on all types of new and legacy systems, from a micro server to a supercomputer, Bill and the team can help you find the one you need or a new home for the one you don’t. Outside of the office Bill is often found on the water chasing pelagics or crafting his next woodwork masterpiece in the workshop.
Manager – Key Accounts
Pedr is an Account Manager here at Touchpoint ensuring customers receive the high quality of customer service that we strongly believe sets us apart in this industry. Pedr built and sold his first computers while in university and has been assisting customers with their data centre and ‘hard to find’ IT needs for most of the 20+ years since. When he’s not logged onto his email it’s generally because he’s watching a live performance somewhere, hiking in some remote corner of the globe or 20m underwater. In the remainder of his time Pedr pursues his long term goal of ‘completing’ Netflix.
Sonya takes excellent care of all things Finance here at Touchpoint and provides great operational support to the Sales and Solutions teams. To this role Sonya brings more than 30 years of commercial experience guiding the growth of a range of electrical, electronic, IT and heavy engineering businesses. In her spare time Sonya loves travelling and spending time with family and friends. Every year, come rugby league season, Sonya transforms into a one-eyed, die-hard Parramatta fan. Go Parra!
Abhushan is key member of the Touchpoint Solutions Team focused on building quotes, sourcing equipment and coordinating our global network of suppliers. His primary task is the regular provision of email updates and phone check-ins to ensure each of our customers know exactly what is happening with their order and ultimately has a truly satisfying customer service experience when buying hardware from Touchpoint. Abhushan has several years of experience in the Australian IT industry across the Telco and System Integrator sectors. In his spare time he enjoys a quick 10km run before flaking on the couch with a bowl of pasta and settling in to watch his favourite series on Netflix.
Shiven is one of our Solutions Specialists and brings to us many years of experience in customer service and operations at Harvey Norman. Resolving issues and implementing creative solutions to provide customers with the best service possible is his forte. Shiv is an only child but comes from big family (over 50 cousins!). When away from his desk, he loves to hang out with friends and family, walk the dog or rack up some gaming hours on his homebuilt PC. At the end of a long day Shiv’s favourite pastime is to sit on the back deck, lay down a Bob Marley record and leisurely sip on a single malt whiskey whilst gazing into the sunset with his dog’s head laying on his lap.
Enterprise Account Manager
Faz is one of our dedicated Account Managers working closely with our Solutions Team. To this role he brings 10 years of experience assisting customers with enquiries and ensuring smooth solution delivery. Faz grew up in a theatre family, has been in several productions around Australia and still collaborates with his Dad to write scripts and produce short films. Outside of work he’s either playing sport or watching sport and when time allows, he’s slowly working towards his goal of owning every colour of Converse shoe ever made (over 60 at last count!).
Customer Support Specialist
Cam has joined our growing sales team as a Customer Support Specialist. He brings some great skills and capability developed from his part time work at JB Hi Fi as well as his degree in Psychology! Cam loves three things – getting lost in the great outdoors, basketball (go Lakers!) and new technology. Outside of work he can often be found tearing around on his motorbike, either in the bush or on the way to the courts to shoot some hoops. Cam’s greatest passion is travel and he is steadily working towards seeing the world, one country at a time!
Technical Services Manager
Jack is our Technical Services manager here at Touchpoint. He takes great care to ensure all equipment passes safely through our rigorous testing and QA processes. Jack has many years of experience in the IT industry including field engineering gigs for Fujitsu and Acer and has a strong passion for Data Centre hardware. When not carefully scrutinising a server Jack loves spending time with his kids or finishing off his latest home improvement project.
Technical Services Specialist
Howie is one of our Technical Services Specialists. He brings a range of skills to the role after spending time in sales and customer service at JB Hi-Fi and then a more technical role at Scorptec where he worked on everything from system assembly and diagnostics to sales and warranty. At Touchpoint Howie works closely with Jack to ensure all equipment is thoroughly tested and of the highest quality. After a day of meticulously examining hardware, Howie enjoys a variety of pastimes including gaming, working on cars and watching TV before winding down with a relaxing drive to 7/11 for a hot chocolate.
Karim is a Logistics Specialist here at Touchpoint. He boasts over 10 years of experience, many of which were spent over in Qatar, in operations and logistics within the IT sector. Karim is dedicated to ensuring seamless logistical operations, so equipment from Touchpoint is received on time and in prime condition. When not in the office, you can find Karim relaxing whilst casting a line, planning his next big trip or showing his competitive side on the pickleball and tennis courts.
Digital Marketing Manager
Tom oversees Touchpoint’s Digital Marketing ensuring we do a good job of helping new customers find us and understand how we can help them to buy, sell, rent or recycle their IT hardware. Tom brings a great range of skills to this role with a degree in Information Technology, and several years of experience in consulting and building websites that really connect with customers. When not bent over a laptop hammering out HTML code, Tom is typically found playing for his local cricket team or barracking for his beloved South Sydney Rabbitohs.