The Touchpoint Team
Nick co-founded Touchpoint in 2009. Nick has over 20 years experience in the Australian IT industry and originally cut his teeth delivering support solutions for IBM and Sun Unix systems in the late 90s. Husband to Lana and dad to Will, Rafi and Abi, when not at his desk Nick can regularly be found coaching one of his kids’ footy teams or trying to finish his latest home renovation project.
Bill co-founded Touchpoint in 2009. Bill has over 20 years experience in the Australian IT industry selling just about anything that goes into or comes out of a large data centre. With great depth of experience on all types of legacy systems, from a micro server to a supercomputer, Bill can help you find the one you need or find a new home from the one you don’t. Married to Sarah and father to three girls – Daisy, Bella and Edie. Outside of the office Bill is usually found on the water chasing pelagics or crafting his next woodwork masterpiece in the workshop.
Abhushan is key member of the Touchpoint Solutions Team focused on building quotes, sourcing equipment and coordinating our global network of suppliers. His primary task is the regular provision of email updates and phone check-ins to ensure each of our customers know exactly what is happening with their order and ultimately has a truly satisfying customer service experience when buying hardware from Touchpoint. Abhushan has several years of experience in the Australian IT industry across the Telco and System Integrator sectors. In his spare time he enjoys a quick 10km run before flaking on the couch with a bowl of pasta and settling in to watch his favourite series on Netflix.
Key Accounts Specialist
Pedr is an Account Manager here at Touchpoint ensuring customers receive the high quality of customer service that we strongly believe sets us apart in this industry. Pedr built and sold his first computers while in university and has been assisting customers with their data centre and ‘hard to find’ IT needs for most of the 20+ years since. When he’s not logged onto his email it’s generally because he’s watching a live performance somewhere, hiking in some remote corner of the globe or 20m underwater. In the remainder of his time Pedr pursues his long term goal of ‘completing’ Netflix.
Sonya takes excellent care of all things Finance here at Touchpoint and provides great operational support to the Sales and Solutions teams. To this role Sonya brings more than 30 years of commercial experience guiding the growth of a range of electrical, electronic, IT and heavy engineering businesses. In her spare time Sonya loves travelling and spending time with family and friends, in particular her great nieces Raniyah, Riaah and Rayaah. Every year, come rugby league season, Sonya transforms into a one-eyed, die-hard Parramatta fan. Go Parra!
Customer Support Specialist
Faz is one of our dedicated Customer Service Specialists working closely with our Solutions Team. To this role he brings 10 years of experience assisting customers with enquiries and ensuring smooth solution delivery. Faz grew up in a theatre family, has been in several productions around Australia and still collaborates with his Dad to write scripts and produce short films. Outside of work he’s either playing sport or watching sport and when time allows, he’s slowly working towards his goal of owning every colour of Converse shoe ever made (over 60 at last count!).
Customer Support Specialist
Levon is one of our Customer Service Specialists working closely with our Solutions team to deliver great customer outcomes. Levon lives and breathes technology – in high school he had his own eBay technology shop before commencing work at JB Hi-Fi as a 17-year-old. Away from work Levon is surrounded by a close-knit family, in fact his entire extended family has lived on the same street for 11 years! In his spare time he enjoys playing basketball and watching his favourite teams compete – Basketball (Dallas Mavericks!), EPL (Man City!) and Formula One (Redbull!).
Customer Support Specialist
Dan is a Customer Service Specialist bringing many years of industry experience from retail and big box stores (such as Supercheap Auto) working in roles that include Customer Service, Merchandising, Sales and Management. Dan grew up in the bush in Mudgee, NSW and spent many hours as a youngster travelling far and wide to various Athletics carnivals and Rugby League games. Dan is happily married to Dani (yes that’s right Dan and Dani…). When not at his desk, Dan is a mad sports fan including a tragic love for the Canterbury Bulldogs and the slightly more successful Toronto Maple Leafs. Dan also loves drawing and listening to music.
Technical Services Manager
Jack is our Technical Services manager here at Touchpoint. He takes great care to ensure all equipment passes safely through our rigorous testing and QA processes. Jack has many years of experience in the IT industry including field engineering gigs for Fujitsu and Acer and has a strong passion for Data Centre hardware. When not carefully scrutinising a server Jack loves spending time with his kids Amelie and Dylan or finishing off his latest home improvement project.
Digital Marketing Manager
Tom oversees Touchpoint’s Digital Marketing ensuring we do a good job of helping new customers find us and understand how we can help them to buy, sell, rent or recycle their IT hardware. Tom brings a great range of skills to this role with a degree in Information Technology, and several years of experience in consulting and building websites that really connect with customers. When not bent over a laptop hammering out HTML code, Tom is typically found playing for his local cricket team or barracking for his beloved South Sydney Rabbitohs.