Touchpoint is proud to announce that we have been re-certified under AS/NZS ISO 9001:2016, the internationally recognised standard for quality management systems. This achievement reflects our ongoing commitment to delivering exceptional service and solutions to our customers.
Why ISO 9001:2016 Certification Matters
AS/NZS ISO 9001:2016 is the Australian and New Zealand adoption of the international ISO 9001:2015 standard. ISO is the world’s most widely adopted quality management standard. It sets out the criteria for a robust quality management system (QMS) focused on:
- Customer Satisfaction – Ensuring products and services consistently meet customer requirements.
- Continuous Improvement – Driving efficiency and innovation across all processes.
- Risk Management – Identifying and mitigating risks to maintain reliability and trust.
For businesses like Touchpoint, achieving ISO 9001 certification means we operate under globally recognised best practices.
"Quality is at the heart of everything we do" say Bill and Nick, Co-Founders at Touchpoint.
When you choose Touchpoint, you gain a partner committed to globally recognised quality standards, delivering reliable solutions, and driving continuous improvement to ensure your success.
Why Re-Certification Is an Achievement
ISO certification is not a one-time event. It requires ongoing compliance, regular audits, and continuous improvement. Being re-certified demonstrates that Touchpoint:
- Maintains high standards year after year.
- Adapts to evolving customer needs and industry requirements.
- Invests in processes that deliver consistent, reliable outcomes.
This achievement underscores our dedication to excellence and positions us as a trusted partner for organisations that demand quality and reliability.
How This Benefits Our Customers
Our AS/NZS ISO 9001:2016 certification ensures that every interaction with Touchpoint is backed by a proven quality framework. Customers benefit from:
- Confidence in Service Delivery – Projects are managed with precision and accountability.
- Reduced Risk – Processes are designed to minimise errors and delays.
- Continuous Improvement – We actively seek feedback and refine our approach to serve you better.
In short, our certification means you can trust Touchpoint to deliver consistent, high-quality solutions that meet your business objectives.
Looking Ahead: ISO 27001 Certification
Touchpoint is also embarking on the journey to achieve ISO/IEC 27001 certification, the global standard for information security management systems (ISMS). This certification demonstrates our commitment to safeguarding sensitive data, managing risks, and ensuring the highest level of security for our customers.
By pursuing ISO 27001, we’re reinforcing our promise to not only deliver quality solutions but also protect the confidentiality, integrity, and availability of information—giving our customers complete peace of mind.
Looking for a partner who values quality as much as you do? Contact Touchpoint today to learn how our ISO-certified processes can help your business succeed.