Spare Parts & Logistics

Touchpoint is a global specialist in the sourcing of exact match spare parts & components to enable the repair & sustainment of critical IT systems:

Life of type analysis & spare parts kits

This is particularly useful to customers running critical systems and prefer to run without a hardware support solution from the original vendor or third party support provider. Users with enough skill in house to determine and isolate a hardware fault just need to the right spare part to return the system to full functionality.

Touchpoint can assist with a deep, component-level analysis of your infrastructure and then provide a recommendation on the number and type of spare parts to hold on hand.

We then compile these spares kits and provide ongoing replenishment to ensure you always have the parts you need to ensure system outages are minimised.

Spare parts logistics

If you prefer, particularly for customers with many similar systems across multiple locations, Touchpoint can store the spare parts kit at our facility and then coordinate the shipping of any required component to wherever it needs to go.

Included in this service is on-demand replenishment of any spares parts that need replacing. We’ll keep a tally of the items used and then send an itemised invoice once a month so you can easily track the costs of this service.

Please get in touch via our contact form or by calling 02 8424 3500.