Defence, Intelligence & National Security

Since our inception in 2009 Touchpoint has worked closely with our customers in the Defence, Intelligence & National Security sector to solve a wide variety of ICT hardware-related challenges.​

We have successfully delivered hundreds of projects either directly to the Department of Defence or in partnership with Prime contractors such as BAE, Boeing, Raytheon and Thales.


We have a market-leading capability to source high quality ICT spares, parts and components that enable the ongoing sustainment and life-extension of critical legacy systems. Once the existing hardware environment has been stabilised we then support and guide the customer through the process of refreshing to a new technology platform.



As a natural extension of hardware provisioning, Touchpoint provides a range of sustainment solutions, any of which can be combined to tailor a solution as needed. These include spare parts sourcing, component testing, spares warehousing and asset management, logistics, advance swap out, back to base repairs and on site support.


Additional Production Run of 17” Ruggedised Monitors

A defence customer needed to replace failing 17” ruggedised monitors with specific requirements. We solved the problem by engaging one of the industry’s preeminent suppliers of ruggedised screen technology and developing a custom run of a previously manufactured model

Alternative Sourcing Strategy to Deliver Exact Match Hardware (& Support) for Defence

Touchpoint provided an alternative sourcing strategy to deliver exact match hardware for this defence customer’s custom-built server with a very specific configuration, and also provided seamless warranty and ongoing support of all equipment.

Sun T5140 Configured and Delivered for NASA

NASA and the CSIRO work together to run the Canberra Deep Space Communication Complex. In this case they required a specifically configured Sun T5140 server. We were able to source this system from a supplier in the US, freight it to Sydney, then have it tested by a local engineer before delivering it to Canberra all within 14 days.

Urgent International Delivery of Equipment to Complete Critical Project

A Defence customer had an immediate need for a specific type of data cable to complete a critical project. Lead time indications on the equipment was over 4 weeks – we sourced and delivered the equipment to a secure location in North America in just 4 days.

Touchpoint is an existing supplier in the MILIS, ROMAN and DTA Panel procurement systems.

Touchpoint has ISO9001:2017 certification and is in the final stages of attaining DISP certification.

Department of Defence LogoBAE Systems LogoBoeing LogoNaval Ship Management LogoThales Logo

To learn more about Touchpoint’s hardware supply and sustainment solutions and services please get in touch.