For any business handling complex technology solutions, the period after a sale is finalised is where promises are kept and trust is truly built. At Touchpoint, ensuring that transition is flawless requires a distinct blend of operational precision and technical agility. Enter Daniel Cicchetti, our new Solutions Specialist.
Working closely under our Solutions Manager, Daniel steps into a pivotal role focused entirely on post-sales excellence. His day-to-day mission is to act as the vital link between our clients, vendors, and suppliers—placing orders, tracking their progress with meticulous care, and keeping customers dynamically informed with transparent ETA updates. In an industry where timelines matter, Daniel’s focus is clear: driving a smooth, frictionless post-sales experience where orders land exactly when and where they are required.
"What attracted me most to Touchpoint was the culture. Everyone during the interview process was incredibly welcoming, but it was the company’s absolute commitment to putting the customer relationship first—above everything else—that resonated with me."
Daniel brings a formidable track record to the Touchpoint team. Having spent a number of years entrenched in the distribution space with industry heavyweights Ingram Micro and Westcon-Comstor, he developed deep-dive expertise across both sales and operations, with a heavy emphasis on Cisco ecosystems. Combined with hands-on experience in managed services and cybersecurity across various resellers, Daniel possesses a comprehensive view of the modern IT landscape.
Every standout professional has a "superpower," and Daniel’s is his exceptional technical adaptability. He possesses a natural ability to deconstruct and master complex new systems at lightning speed, allowing him to hit the ground running and solve logistical or technical roadblocks before they affect the client. This agility feeds directly into his broader work philosophy: focused, detail-oriented, and relentlessly methodical. He is a professional who thrives on being on top of the data, ensuring absolutely nothing slips through the cracks.
Beyond coordinating timelines and strengthening vendor relationships, Daniel will also be representing Touchpoint externally, actively attending supplier and vendor events to build deeper, more collaborative networks that ultimately benefit our clients.
Outside the Office
Originally from Kogarah and now based in Glenfield, Daniel’s focus and determination don't switch off when he logs out for the day. If you want to see his detail-oriented philosophy in action outside of work, look no further than his PlayStation.
Daniel is an avid gamer who can talk interactive media for hours, but he takes his passion a step further than most. For the past decade, he has been a dedicated "Platinum Trophy" hunter—a rare accolade awarded only to players who achieve absolute 100% completion in a game. To date, Daniel has conquered an astonishing 126 Platinum Trophies. While he claims to have dialled back the intensity recently, his innate drive still slipped through—he has already quietly secured 3 Platinums this year alone. When he isn’t gaming, you’ll find him catching up on movies, TV series, or diving back into anime.
Whether he is navigating complex vendor logistics or unlocking a rare gaming achievement, Daniel’s methodical approach makes him a fantastic asset to the Touchpoint team.