Secure Supply Chain
At Touchpoint, we recognise that supply chain security is the foundation of system security. Our Secure Supply Chain service ensures that every step — from procurement to delivery — is aligned with the ISM and Essential Eight strategies. We can supply a range of secure supply chain options including TAA-compliant or appropriate country of origin hardware, apply tamper-evident seals, and use Defence-approved logistics providers to protect against interference. Recipient information is obfuscated wherever possible, and shipping manifests are issued only after delivery to maintain operational security.
By combining these measures with secure packaging, custom labelling, and auditable chain-of-custody processes, Touchpoint delivers complete confidence that your technology reaches you uncompromised, compliant, and ready for mission-critical environments.
Key Services & Capabilities
Tamper-Evident Seals
Tamper-proof or tamper-evident seals are applied to hardware packaging to ensure no unauthorised access occurs during transit.
- Can be applied by OEM (if supported) or by Touchpoint prior to last-mile delivery
- Optional add-on service during procurement
- Visible signs of interference aid audit and investigation
Aligned ISM Controls: ISM-1790, ISM-0285
Post-Delivery Shipping Manifests
To protect operational security, detailed shipping manifests are made available only after successful delivery.
- Minimises pre-delivery leakage of sensitive routing or recipient data
- Recommended to request at time of order
- Available for factory-direct or warehouse-managed dispatch
Aligned ISM Control: ISM-1568
Secure Australian Domestic Shipping
Touchpoint exclusively uses Toll, Australia’s Defence-approved logistics partner, for secure domestic deliveries.
- Chain-of-custody accountability
- Barcode scanning and audit trails
- Optional last-mile controls (e.g. customer pickup coordination)
Aligned ISM Control: ISM-1568
Obfuscated Recipient Information
Where requested, Touchpoint can ensure the end customer’s identity is never visible to upstream vendors or third-party couriers.
- Goods shipped to Touchpoint warehouse with no end-user information
- Touchpoint handles last-mile delivery with custom labelling as required
- Optional controls:
- Black plastic wrap
- AirTags for location tracking
- Pallet sealing
- Pre-dispatch photography
Aligned ISM Controls: ISM-1568, ISM-0285
Secure Packaging & Chain of Custody
We ensure physical integrity and privacy throughout the logistics lifecycle:
- Double-boxing and void fill protection
- Non-descriptive external packaging
- Chain-of-custody documentation where required
TAA-compliant or Appropriate Country of Origin Hardware Sourcing
Touchpoint can supply TAA-compliant and approved products upon request.
- Vendor selection aligned with Australian Government procurement standards
- Transparency on country of origin
- Custom sourcing strategies for Defence and Government
Touchpoint’s Secure Supply Chain solution gives you the assurance that your technology is protected — before it powers on. To learn more about how Touchpoint can assist with your Secure System Build please get in touch.