Repairs, Support & Sustainment
For as long as you need to, Touchpoint helps keep your critical IT infrastructure running
Touchpoint provides a wide range of solutions to keep critical IT systems up and running. We have a range of solutions available to suit the criticality of your equipment and enable you to keep your hardware in service for as long as required.
Vendor Warranty and Support
Most of the vendors have a range of warranty support extensions and upgrades available:
1. Length of support agreement – up to 5 years
2. Hours of coverage – up to 24 x 7
3. Speed of response – to as quick as onsite within 2 hours
Specialist Third Party Support
Touchpoint provides support for a wide range of IT hardware including HPE, IBM, Dell, Lenovo, Oracle/Sun, Juniper and Cisco.
Coverage options include Next Business Day, Business Hours/8×5, and 24×7. Third party support is a great option for those looking to minimise support costs whilst keeping their systems running well beyond the vendor’s ‘end-of-support-life’ date.
Back to Base Repairs
For these customers Touchpoint provides a fully project-managed back to base repair service in which the hardware is shipped to Touchpoint’s Sydney engineering facility, it is repaired and fully tested then delivered back the customer’s preferred location.
As part of a back to base repair solution Touchpoint will source and hold in reserved stock a full set of spare parts for the covered equipment. This spares pool is replenished when used.
Sustainment Spare Parts
Critical systems of this age present a unique challenge – keeping this equipment running as the amount of available spare parts reduces to zero. Touchpoint provides a unique service that includes time-efficient and cost-effective sourcing of the required parts as well as professional advice on the likely availability of additional parts for the remainder of the contract term.